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	<title>Step Ahead Inc &#187; skittles</title>
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		<title>Skittles: Innocent Candy or Evil Spammer?</title>
		<link>http://www.stepaheadinc.com/2009/03/skittles-innocent-candy-or-evil-spammer/</link>
		<comments>http://www.stepaheadinc.com/2009/03/skittles-innocent-candy-or-evil-spammer/#comments</comments>
		<pubDate>Tue, 03 Mar 2009 19:40:17 +0000</pubDate>
		<dc:creator>Simon Ashton</dc:creator>
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		<category><![CDATA[skittles]]></category>
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		<description><![CDATA[Another week, another blow up in the Twitterverse. And this time it&#8217;s all down to a small, sugary treat. If you haven&#8217;t yet visited skittles.com, do so now. They have replaced a traditional website with a small navigation box which overlays a search for #skittles on Twitter, the Facebook Fan page, Flickr-hosted photos and a [...]]]></description>
			<content:encoded><![CDATA[<!-- Start LikeButtonSetTop --><div style="clear: both; min-height: 1px; height: 2px; width: 100%;"></div><div class='shareaholic-like-buttonset' style='float:none;height:30px;'><a class='shareaholic-fblike' shr_layout='button_count' shr_showfaces='false' shr_href='http%3A%2F%2Fwww.stepaheadinc.com%2F2009%2F03%2Fskittles-innocent-candy-or-evil-spammer%2F'></a><a class='shareaholic-googleplusone' shr_size='medium' shr_count='true' shr_href='http%3A%2F%2Fwww.stepaheadinc.com%2F2009%2F03%2Fskittles-innocent-candy-or-evil-spammer%2F'></a><a class='shareaholic-fbsend' shr_href='http%3A%2F%2Fwww.stepaheadinc.com%2F2009%2F03%2Fskittles-innocent-candy-or-evil-spammer%2F'></a></div><div style="clear: both; min-height: 1px; height: 2px; width: 100%;"></div><!-- End LikeButtonSetTop --><p><img class="alignright size-medium wp-image-1025" title="skittles" src="http://www.stepaheadinc.com/wp-content/uploads/2009/03/skittles-300x206.jpg" alt="skittles" width="300" height="206" />Another week, another blow up in the Twitterverse. And this time it&#8217;s all down to a small, sugary treat.</p>
<p>If you haven&#8217;t yet visited <a href="http://skittles.com">skittles.com</a>, do so now. They have replaced a traditional website with a small navigation box which overlays a search for #skittles on Twitter, the Facebook Fan page, Flickr-hosted photos and a Youtube channel. The Social Web&#8217;s dream, right? Well, maybe.</p>
<p>I first came across it on<a href="http://twitter.com/simonashton/status/1263832075"> Saturday evening</a> and thought it was pretty cool, and more than a little daring too. Giving over complete control to the world? Huge potential for that to backfire. Still, a fun idea, and a lot more interesting than most product websites.</p>
<p>Well, as with so much on the internet, it didn&#8217;t take long for the backlash to begin.</p>
<ul>
<li>Many pointed out that the concept was kinda-sorta &#8216;borrowed&#8217; (wholesale) from <a href="http://www.modernista.com/">Modernista</a>, an advertising agency in Boston who had done the same thing last March.</li>
<li>Others complained about having to be an adult to see the site, as <a href="http://twitter.com/timallik/status/1274820070">Tim Allick </a>puts it, &#8220;<span class="status-body"><span class="entry-content">Can&#8217;t believe that #skittles website bans KIDS! Doesn&#8217;t send them to a safe page, just tells &#8216;em to go away. How is this smart marketing?&#8221;. (He does have a point. It&#8217;s a kids candy after all. )</span></span></li>
<li><span class="status-body"><span class="entry-content">The <a href="http://blogs.wsj.com/digits/2009/03/03/what-are-you-doing-skittles/">Wall St Journal</a> chimed in with a round-up of comments, most of them negative.</span></span></li>
<li><span class="status-body"><span class="entry-content">Joanne Jacobs wrote  a blog condemning the whole exercise as a failure &#8211; just one day after the site launch &#8211; </span></span> &#8216;<a title="Permanent Link to Why the Skittles social media campaign failed" rel="bookmark" href="http://joannejacobs.net/?p=863">Why the Skittles social media campaign failed&#8217;</a>: &#8221; Skittles has failed in its social media campaign because all it has done is hold a mirror up to conversations, without providing any content of its own, any context for remotely valuable conversation, and any rationale for productive engagement.&#8221;</li>
<li>A poll by <a href="http://twitter.com/PRsarahevans">PR Sarah Evans</a>, shows that <a href="http://twtpoll.com/r/a54g68">60% of respondents</a> wouldn&#8217;t be swayed by the new site to buy more Skittles.</li>
<li>Etc, etc, and etc</li>
</ul>
<p>Sigh. Sometimes it all seems so predictable. The constant flow of negativity. The need to show that &#8216;I&#8217;m not taken in by their sneaky advertising&#8217;. Jumping on the &#8216;this is just a rip-off&#8217; and &#8216;besides, it doesn&#8217;t work anyway&#8217;-bandwagons.</p>
<p>Come on people! Where&#8217;s the joy? Where&#8217;s the &#8216;Yes, we can&#8217;-spirit we keep reading about!?</p>
<p>My 6 year old has recently begun spotting website addresses on things that I ignore &#8211; mcdonalds.com, orville.com, quakerkidsdoinggood.com &#8211; pretty much *everything* has a website now, and they&#8217;re all the same. A nice Flash intro. Maybe a game or something. A code you can enter to unlock the hidden area. Yawn.</p>
<p>At least Skittles.com didn&#8217;t do that.</p>
<p>So, personally, I&#8217;m sticking with my initial reaction, &#8220;It&#8217;s kind of cool&#8221;.</p>
<p>They may not have been first, but they were the first Big Name Brand to do it, and that&#8217;s something. It may not convince 60% of people to buy more, but that still leaves a lot that might. It has generated a ton of publicity, and got them over half a million fans on Facebook. And it&#8217;s different and interesting.</p>
<p>Unlike so much of the commentary around it.</p>
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